Course Details - ncve.edu.au

This nationally recognised short course is designed to equip students with the essential hospitality and customer service skills required to work in a range of venues, including cafés, clubs, pubs, restaurants, hotels, and resorts. Training includes food safety, customer engagement, and the legal requirements for working in licensed venues.

Who Should Enrol

This course is suitable for individuals who:

are seeking to develop entry-level skills for hospitality roles,
require training in RSA (Responsible Service of Alcohol) or RCG (Responsible Conduct of Gambling), or
wish to gain confidence in customer service and workplace communication.

Course Delivery

Mode: Face-to-face training using commercial hospitality equipment.
Structure: Combination of practical activities and theory learning.
Support: Students will have access to experienced trainers and individual learning support where required.

Learning Outcomes

Apply safe food handling and hygiene practices
Provide responsible service of alcohol in line with legislative requirements
Provide responsible gambling services in line with legislative requirements
Communicate effectively and engage positively with customers

Upcoming Workshops

There are currently no openings available for this course.

Overview

Name : Hospitality and Happy Customers Short Course
Type : Workshop
Duration : 1 day

Benefits

Job Ready Skills
Boosts confidence for working in hospitality
Access to learning support
Access to experienced industry professionals
Learn necessary food safety & WHS skills
Gain certification as a barista & learn professional coffee brewing skills
Learn to communicate effectively with customers

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Hospitality and Happy Customers Short Course