Certificate III in Retail

Introduction

Who Should Enrol

• want to begin a career in the retail industry,
• are currently employed in a retail role and want to formalise or expand their skills,
• are looking to gain practical experience in customer engagement, sales, and workplace teamwork, or
• are seeking a pathway into further study in retail management or business.

Units of Competency

Core Units

• SIRXCEG001 – Engage the customer
• SIRXCEG002 – Assist with customer difficulties
• SIRXCEG003 – Build customer relationships and loyalty
• SIRXCOM002 – Work effectively in a team
• SIRXIND001 – Work effectively in a service environment
• SIRXRSK001 – Identify and respond to security risks
• SIRXSLS001 – Sell to the retail customer
• SIRXWHS002 – Contribute to workplace health and safety

Elective Units (delivered by our RTO)

• SIRXIND003 – Organise personal work requirements
• SIRXHWB001 – Maintain personal health and wellbeing
• CHCDIV001 – Work with diverse people
• BSBXCM301 – Engage in workplace communication
• BSBOPS304 – Deliver and monitor a service to customers

Course Delivery

• Face-to-face training in a classroom setting,
• Blended delivery using virtual Zoom classrooms combined with in-person support, and/or
• Online delivery with access to digital resources and trainer support.

Learning Outcomes

• Engage with and build strong relationships with customers.
• Handle customer complaints and difficulties effectively.
• Sell products and services confidently to meet customer needs.
• Contribute to workplace health and safety and security practices.
• Work effectively in a retail team and service environment.
• Apply organisational skills to manage personal work requirements.
• Communicate effectively with colleagues and customers.
• Contribute to delivering high-quality customer service.

Certification