Certificate III in Business

Introduction

The Certificate III in Business (BSB30120) is designed for individuals looking to build a broad set of practical skills for use across a wide range of industries. This nationally recognised qualification equips students with the knowledge to work effectively in business environments, focusing on communication, workplace safety, sustainability, customer service, and continuous improvement.
 

Who Should Enrol

This qualification is suited to people who:

• want to start a career in business or administration,
• are currently employed in an office or customer service role and want to formalise or extend their skills,
• are looking to develop transferable skills in communication, teamwork, and workplace organisation, or
• wish to pursue further study in business or specialised fields.

Units of Competency

Core Units

• BSBCRT311 – Apply critical thinking skills in a team environment
• BSBPEF201 – Support personal wellbeing in the workplace
• BSBSUS211 – Participate in sustainable work practices
• BSBTWK301 – Use inclusive work practices
• BSBWHS311 – Assist with maintaining workplace safety

Elective Units (delivered by our RTO)

• BSBXCM301 – Engage in workplace communication
• BSBTEC301 – Design and produce business documents
• BSBWRT311 – Write simple documents
• BSBPEF301 – Organise personal work priorities
• BSBOPS304 – Deliver and monitor a service to customers
• BSBOPS305 – Process customer complaints
• BSBSTR301 – Contribute to continuous improvement
• BSBOPS302 – Identify business risk

Course Delivery

• Face-to-face training in a classroom setting,
• Blended delivery using virtual Zoom classrooms combined with in-person support, and/or
• Online delivery with access to digital resources and trainer support.

Learning Outcomes

• Apply workplace health and safety procedures.
• Use inclusive and sustainable work practices.
• Communicate and collaborate effectively in workplace settings.
• Produce professional workplace documents.
• Deliver quality customer service and manage complaints.
• Contribute to continuous improvement in business operations.
• Identify and manage business risks.
• Organise and manage personal work priorities.

Certification

Students who successfully complete this course will be awarded the BSB30120 Certificate III in Business, a nationally recognised qualification under the Australian Qualifications Framework (AQF).