Certificate IV in Leadership and Management

Introduction

Who Should Enrol

• aspire to leadership or supervisory roles across a wide range of industries,
• are team leaders or coordinators wanting to strengthen their management skills,
• want to develop workplace communication, planning, and relationship-building skills, or
• are seeking a pathway into higher-level management qualifications.

Units of Competency

Core Units

• BSBXCM401 – Apply communication strategies in the workplace
• BSBLDR411 – Demonstrate leadership in the workplace
• BSBLDR413 – Lead effective workplace relationships
• BSBXTW401 – Lead and facilitate a team
• BSBOPS402 – Coordinate business operational plans

Elective Units (delivered by our RTO)

• BSBPEF402 – Develop personal work priorities
• BSBLDR412 – Communicate effectively as a workplace leader
• BSBCMM412 – Lead difficult conversations
• BSBWHS411 – Implement and monitor WHS policies, procedures and programs
• BSBPEF502 – Develop and use emotional intelligence
• BSBOPS404 – Implement customer service strategies
• BSBTWK401 – Build and maintain business relationships

Course Delivery

• Face-to-face training in a classroom setting,
• Blended delivery using virtual Zoom classrooms combined with in-person support, and/or
• Online delivery with access to digital resources and trainer support.

Learning Outcomes

• Apply a range of leadership and management skills in workplace settings.
• Lead and facilitate effective teams.
• Communicate and manage difficult workplace conversations.
• Implement operational plans to achieve business objectives.
• Apply WHS procedures and support safe workplace practices.
• Build and maintain strong workplace relationships.
• Apply emotional intelligence in leadership contexts.
• Deliver high levels of customer service through team coordination.

Certification