Certificate III in Community Services

Course Overview

The Certificate III in Community Services prepares you to make a real difference in the lives of others by providing practical skills and knowledge for entry-level work in community-based roles.
This qualification focuses on developing the ability to support individuals and families, communicate effectively, understand diversity, and maintain wellbeing while working in a client-focused environment.
Graduates will gain the foundational skills needed to work across community services, mental health, aged care, youth, or disability sectors, supporting people to live healthy, independent, and fulfilling lives.

Target Audience

This qualification is ideal for:

• Individuals who want to start a rewarding career helping others in the community services sector.
• Existing workers in health or community roles looking to expand their skill set or gain formal recognition.
• Employers wanting to develop capable, compassionate staff in frontline community support roles.

Learning Outcomes / Units Delivered
Core Units

• CHCCCS016 – Respond to client needs
• CHCCOM005 – Communicate and work in health or community services
• CHCDIV001 – Work with diverse people
• HLTWHS002 – Follow safe work practices for direct client care
• HLTWHS006 – Manage personal stressors in the work environment

Elective Units

• BSBWOR301 – Organise personal work priorities and development
• CHCADV001 – Facilitate the interests and rights of clients
• CHCCCS019 – Recognise and respond to crisis situations
• CHCLEG001 – Work legally and ethically
• CHCMHS001 – Work with people with mental health issues
• CHCMHS011 – Assess and promote social, emotional and physical wellbeing
• CHCPRP001 – Develop and maintain networks and collaborative partnerships

Course Delivery

This qualification is delivered through a flexible and supportive model designed to suit different learning and workplace needs:

• Face-to-face training in classrooms or community-based settings,
• Blended delivery using live Zoom sessions and in-person components, and/or
• Online study supported by dedicated trainers and progress tracking.

All training combines theory and practical learning with real-world relevance.
Some qualifications require work placement in a suitable community services setting. If required, this will be discussed prior to enrolment by our Student Support Team.
Program Benefits

• Gain job-ready skills for roles in community and social support
• Learn to assist people with mental health, wellbeing, and daily needs
• Develop strong communication, ethical, and teamwork skills
• Study flexibly — online, blended, or classroom-based
• Access qualified trainers with industry experience
• Earn a nationally recognised qualification that opens meaningful career opportunities

Career Outcomes

Graduates may find employment in roles such as:

• Community Support Worker
• Client Contact Officer
• Youth or Welfare Support Worker
• Case Support Worker
• Mental Health Support Assistant