Certificate III in Cleaning Operations

Course Overview

The Certificate III in Cleaning Operations is designed for individuals who want to develop the practical skills and knowledge needed to work effectively in the cleaning and maintenance industry.
This qualification covers a wide range of cleaning tasks across workplaces such as offices, schools, hospitals, aged care facilities, food service areas, and hospitality venues.
Graduates will learn how to provide high-quality cleaning services, maintain safety and hygiene standards, and deliver excellent customer service — helping to ensure clean, safe, and welcoming environments for staff, clients, and visitors.

Target Audience

This qualification is ideal for:

• Individuals seeking to start a career in the commercial cleaning or maintenance industry.
• Existing cleaners who want to formalise their experience with a nationally recognised qualification.
• Employers wanting to upskill staff in infection control, hygiene, and safe work practices.

Learning Outcomes / Units Delivered
Core Units

• BSBOPS201 – Work effectively in business environments
• BSBOPS304 – Deliver and monitor a service to customers
• BSBWHS211 – Contribute to the health and safety of self and others
• BSBWHS332X – Apply infection prevention and control procedures to own work activities
• CPPCLO3100 – Maintain cleaning storage area

Elective Units

• CPPCLO3105 – Clean glass surfaces
• CPPCLO3103 – Clean and maintain amenities
• CPPCLO3101 – Clean carpeted floors
• CPPCL03102 – Clean hard floors
• CPPCL03104 – Clean high-touch surfaces
• CPPCLO3111 – Clean rooms, furniture and fittings
• CPPCLO3113 – Clean food handling areas and equipment
• HLTINFCOV001 – Comply with infection prevention and control policies and procedures
• BSBXTW301 – Work in a team

Course Delivery

This qualification is delivered through a flexible training approach to suit your needs:

• Face-to-face training in a classroom or workplace environment,
• Blended delivery using virtual Zoom classrooms combined with in-person sessions, and/or
• Online learning supported by trainer feedback and progress monitoring.

All training includes a mix of theory and practical components delivered by qualified trainers.
Some qualifications require a work placement component. If this applies, it will be discussed with you before enrolment by our Student Support Team.
Program Benefits

• Gain job-ready skills for a growing and essential industry
• Learn about infection control, hygiene, and WHS best practices
• Build confidence in delivering professional cleaning services
• Study flexibly — online, on-site, or in the classroom
• Receive support from experienced trainers with real-world experience
• Achieve a nationally recognised qualification

Career Outcomes

Graduates may find employment in roles such as:

• Commercial Cleaner
• Housekeeper or Room Attendant
• Industrial or Office Cleaner
• Health Care or Aged Care Cleaning Assistant
• Food Handling Area Cleaner