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Certificate II in Business

Course code: BSB20115
This course prepares students to work in industries with an entry-level position in office administration. Graduates of this course may gain employment in administration, reception or customer service.

The Certificate II in Business course is made up of 1 core unit of study and 11 electives. The eleven elective units may be chosen from a wide range of areas including customer service, working in a business environment, information management, interpersonal communication, using IT, and workplace effectiveness. In all cases, selection of electives will be guided by the job outcome, local industry requirements and the characteristics of this qualification.

Who is it for

For those who are wanting to obtain an entry-level position in an administrative/data-entry role and is suitable for school leavers.

Course duration

This course can run for a period of 13, 26 or 52 weeks.

Delivery method

Face to face, on-line and may include work based learning activities.


Generous subsidies are available to suitable applicants. Call us to find out if you qualify for one of our Government Subsidies.


Assessment methods may include verbal, written and observational, as well as third party reports.


Our facilitators have relevant on-the-job experience, meaning they understand the challenges and requirements of the industry.

Course Highlights

Ability to work in many different industries

Flexibility to work anywhere in the world

Possible job opportunities may include: Administration Assistant, Office assistant, Clerical Worker, Data Entry Operator, Information and Customer Service Desk Clerk or Office Junior

Opens further education pathways including BSB30115 Certificate III in Business

Our friendly career consultants will help choose the right course for you.
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