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A career in
Retail

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Certificate II in Retail Service

Course code: SIR20216
The SIR20216 Certificate II in Retail Services reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities.

This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

This qualification provides the skills and knowledge for participants in job roles such as sales assistant, customer service assistant, checkout operator. Participants may work with some autonomy or in a team but usually under close supervision.

Possible job opportunities include:

  • checkout team worker
  • customer service assistant (Department store)
  • food sales assistant
  • sales assistant
  • customer service assistant (quick food)

Who is it for

For those wishing to work retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

Course duration

This course can run for a period of 13 or 26 weeks.

Delivery method

Face to face, on-line and work based learning activities.

Cost

Generous subsidies are available to suitable applicants in Queensland. Call us to find out if you qualify for one of our Government Subsidies.

Assessments

Assessment methods may include verbal, written and observational, as well as third party reports.

Facilitators

Our facilitators have relevant on-the-job experience, meaning they understand the challenges and requirements of the industry.