Introduction to
Sales and Service

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Introduction to Sales and Service

Course code: Statement of Attainment in SIR30216 Certificate III in Retail
This course is for anyone wishing to work in retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

This short course will give you the competitive edge as you learn to engage with your team and clients in a customer service environment, work safely and organise your work priorities. Graduates will be able to work with some independence and under limited supervision across these areas.

This qualification provides a pathway to work in a variety of roles within speciality retailers, supermarkets or department stores.

For students that successfully complete the short course and show suitable skills, traineeship positions are on offer. This short course is a real opportunity for you to gain employment.

The successful achievement of this skill set will result in a Statement of Attainment in SIR30216 Certificate III in Retail and requires you to complete the units listed below:

  • SIRXCOM001 Communicate in the workplace to support team and customer outcomes;
  • SIRXWHS002 Contribute to workplace health and safety;
  • SIRXIND003 Organise personal work requirements

Delivery locations include:

  • Sydney,
  • Wollongong,
  • Nowra,
  • Wagga Wagga, and
  • Batemans Bay.

Who is it for

For those wishing to work in retail settings including specialty retailers, supermarkets, department stores and quick service restaurants

Course duration

6 sessions

Delivery method

Through classroom and work based learning activities

Cost

Generous NSW government subsidies are available to suitable applicants under the Smart and Skilled – Skilling for Recovery (Redeployment and Youth) program. Complete the form below to find out if you qualify.

Assessments

Assessment methods may include verbal, written and observational, as well as third party reports.

Facilitators

All our facilitators have relevant on-the-job experience, meaning they understand the challenges and requirements of the industry.

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