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Certificate II in Hospitality

Domestic Program

Course code:


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IELTS certificates are recognised worldwide as a means of entry to vocational and university courses. The IELTS courses includes authentic IELTS-style tests which students take in class and are ideal for any student who would like to have a better, all-round command of English.

The IELTS exam tests students on the 4 following skills:

  • Listening
  • Speaking
  • Reading
  • Writing

Why study IELTS with NCVE?

This course will give you the basics for a job in hospitality as you learn food safety, food and beverage service, workplace health and safety, customer service and working with others.

This qualification is suitable for individuals who are looking to start a career in hospitality and require limited range of hospitality operational skills and basic industry knowledge. Graduates will be able to work under direct supervision to complete mainly routine and repetitive tasks in the workplace.

This qualification provides a pathway to work in various hospitality settings, such as restaurants, hotels, motels, catering operations, clubs, pubs, cafés, and coffee shops.

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The successful achievement of this skill set will result in a Statement of Attainment in BSB30120 Certificate III in Business and requires you to complete the units listed below:


Process customer complaints


Deliver and monitor a service to customers


Organise personal work priorities and development

The hospitality industry is rapidly growing in Australia offering a variety of exciting career paths from entry level positions like bartending, waitressing, food preparation and front desk roles to higher skilled jobs like corporate chef, hotel or restaurant manager and sales manager roles.

A career in hospitality offers flexibility, the opportunity to interact with a variety of different people and the opportunity to grow your career as you gain more experience. With such a versatile range of skills developed and used in the hospitality industry this makes it easy to move between jobs, work internationally and also transfer skills to roles in other industries.

Most entry level positions in the hospitality industry allow you to learn on the job, however gaining a relevant qualification in hospitality is an advantage that will assist you in getting a job in a competitive marketplace and may even assist you to start your career in hospitality at a higher level.

  • Bar attendant
  • Café attendant
  • Catering assistant
  • Food and beverage attendant
  • Front office assistant
  • Porter
  • Room attendant

For anyone looking to work in an entry-level position within the many areas of the hospitality industry.

NCVE understands the importance of flexible approaches to training and uses purpose-designed materials that focus on the learner’s needs. Learners who have established industry experience and knowledge and are motivated and outcome-focused can accelerate their learning with us. All courses can be personalised and self-paced, tailored to a learner that is driven to achieve more, sooner.

Face to face, online and work-based learning activities.

How to Apply?

Tell us a little about yourself and we’ll help with the rest. Our convenient online application tool only takes 10 minutes to complete.

After you submit your application, an admissions representative will contact you and will help you to complete the process.

Once you’ve completed your application and connected with an admissions representative, you’re ready to create your schedule.

Are you ready to take the next step toward your future career?

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