Certificate II in Retail Service
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The IELTS exam tests students on the 4 following skills:
Why study IELTS with NCVE?
The SIR20216 Certificate II in Retail Services reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities.
This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.
This qualification provides the skills and knowledge for participants in job roles such as sales assistant, customer service assistant, and checkout operator. Participants may work with some autonomy or in a team but usually under close supervision.
The successful achievement of this skill set will result in a Statement of Attainment in BSB30120 Certificate III in Business and requires you to complete the units listed below:
Process customer complaints
Deliver and monitor a service to customers
Organise personal work priorities and development
- Checkout team worker
- Customer service assistant (department store)
- Food sales assistant
- Sales assistant
- Customer service assistant (quick food)
How to Apply?
Tell us a little about yourself and we’ll help with the rest. Our convenient online application tool only takes 10 minutes to complete.
After you submit your application, an admissions representative will contact you and will help you to complete the process.
Once you’ve completed your application and connected with an admissions representative, you’re ready to create your schedule.