Certificate III in Retail Service
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The IELTS exam tests students on the 4 following skills:
Why study IELTS with NCVE?
This course is nationally recognised under the Australian Qualifications Framework, and upon completion you could gain employment in many different types of positions to suit your needs and personal goals.
Throughout this course you’ll learn how to engage the customer, maintain daily store operations, deliver on organisational expectations and use discretion and judgement as required. This course enables you to work independently with limited supervision. Individuals working at this level may be responsible for supervising other team members and monitoring day-to-day workplace operations.
The qualification provides a pathway to work in a very diverse range of retail settings and industries including specialty retailers, supermarkets, department stores and quick service restaurants.
The successful achievement of this skill set will result in a Statement of Attainment in BSB30120 Certificate III in Business and requires you to complete the units listed below:
Process customer complaints
Deliver and monitor a service to customers
Organise personal work priorities and development
- Customer service assistant (department store)
- Customer service assistant (general)
- Retail supervisor
- Sales counter assistant (wholesaler)
- Sales representative
- Team leader (quick food)
- Team leader (supermarket)
How to Apply?
Tell us a little about yourself and we’ll help with the rest. Our convenient online application tool only takes 10 minutes to complete.
After you submit your application, an admissions representative will contact you and will help you to complete the process.
Once you’ve completed your application and connected with an admissions representative, you’re ready to create your schedule.