Certificate II in Retail Service

Domestic Program

Course code:

SIR20216

Scroll Down

IELTS certificates are recognised worldwide as a means of entry to vocational and university courses. The IELTS courses includes authentic IELTS-style tests which students take in class and are ideal for any student who would like to have a better, all-round command of English.

The IELTS exam tests students on the 4 following skills:

  • Listening
  • Speaking
  • Reading
  • Writing

Why study IELTS with NCVE?

The SIR20216 Certificate II in Retail Services reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities.

This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

This qualification provides the skills and knowledge for participants in job roles such as sales assistant, customer service assistant, and checkout operator. Participants may work with some autonomy or in a team but usually under close supervision.

CERTIFICATE

The successful achievement of this skill set will result in a Statement of Attainment in BSB30120 Certificate III in Business and requires you to complete the units listed below:

BSBCMM301

Process customer complaints

BSBCUS301

Deliver and monitor a service to customers

BSBWOR301

Organise personal work priorities and development

If you are looking for a dynamic career that offers flexibility, versatility and multiple opportunities for career progression then you should consider a career in retail. The retail industry offers multiple pathways options. Skills gained through retail training can be easily transferred across a number of industries and countries. Training in retail will equip you with skills that you can take across the globe!
  • Checkout team worker
  • Customer service assistant (department store)
  • Food sales assistant
  • Sales assistant
  • Customer service assistant (quick food)
For those wishing to work retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.
NCVE understands the importance of flexible approaches to training and uses purpose-designed materials that focus on the learner’s needs. Learners who have established industry experience and knowledge and are motivated and outcome-focused can accelerate their learning with us. All courses can be personalised and self-paced, tailored to a learner that is driven to achieve more, sooner.
Face to face, online and work-based learning activities.

How to Apply?

  • You Apply

Tell us a little about yourself and we’ll help with the rest. Our convenient online application tool only takes 10 minutes to complete.

  • We Connect

After you submit your application, an admissions representative will contact you and will help you to complete the process.

  • You Get Ready

Once you’ve completed your application and connected with an admissions representative, you’re ready to create your schedule.

Apply now
View All Requirements

Are you ready to take the next step toward your future career?

Application Form
Enrol now
visit