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Certificate III in Business

Course code: BSB30120
This course prepares students to work in a variety of industries with an entry/mid-level position in office administration. Graduates of this course may gain employment in administration, reception or customer service.

This course is made up of 6 core units of study and 7 electives. The seven elective units may be chosen from a wide range of areas including applying WHS knowledge in a workplace, maintaining business resources, customer service, producing spreadsheets and maintaining financial records, working in a business environment, continuous improvement, teamwork and interpersonal communication, and organising workplace information and personal work priorities. In all cases selection of electives in the Certificate III in Business will be guided by the job outcome, local industry requirements and the characteristics of this qualification.

Who is it for

This course is designed for people who want to gain employment as an administrative assistant or in a customer service role.

Course duration

This course can run for a period of 13, 26 or 52 weeks.

Delivery method

Face to face, on-line and may include work based learning activities.


Generous subsidies are available to suitable applicants. Call us to find out if you qualify for one of our Government Subsidies.


Assessment methods may include verbal, written and observational, as well as third party reports.


Our facilitators have relevant on-the-job experience, meaning they understand the challenges and requirements of the industry.

Course Highlights

Ability to work in many different industries

Flexibility to work anywhere in the world

Possible job opportunities may include: General Clerk, Office Assistant, Data Entry Operator, Information and Customer Service Desk Clerk, Receptionist, Payroll Officer, Personal Assistant, or Word Processor

Opens further education pathways including Certificate IV in Leadership and Management

Our friendly career consultants will help choose the right course for you.
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