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Certificate III in Retail

Course code: SIR30216
This course is nationally recognised under the Australian Qualifications Framework, and upon completion you could gain employment in many different types of positions to suit your needs and personal goals.

Throughout this course you’ll learn how to engage the customer, maintain daily store operations, deliver on organisational expectations and use discretion and judgement as required. This course enables you to work independently with limited supervision. Individuals working at this level may be responsible for supervising other team members and monitoring day-to-day workplace operations.

The qualification provides a pathway to work in a very diverse range of retail settings and industries including specialty retailers, supermarkets, department stores and quick service restaurants.

Possible job opportunities may include:

  • Customer Service Assistant (Department store)
  • Customer Service Assistant (General)
  • Retail Supervisor
  • Sales Counter Assistant (Wholesaler)
  • Sales Representative
  • Retail Supervisor
  • Team Leader (Quick Food)
  • Team Leader (Supermarket)

Who is it for

For those wishing to work in a diverse range of retail settings.

Course duration

This course can run for a period of 13, 26 or 52 weeks.

Delivery method

Face to face, on-line and work based learning activities.


Generous subsidies are available to suitable applicants in Queensland. Call us to find out if you qualify for one of our Government Subsidies.


Assessment methods may include verbal, written and observational, as well as third party reports.


Our facilitators have relevant on-the-job experience, meaning they understand the challenges and requirements of the industry.