Team leaders and frontline managers are a vital link between employees and senior management in every organisation. This qualification has been developed to provide you with the comprehensive skills you’ll need to lead, guide and support your own team while organising and monitoring their workload.
The course prepares individuals for team leadership and management where they are responsible for the effective functioning and performance of a team and their work outcomes.
You will learn management skills in WHS, principles of customer service, administration, marketing, project management, communication, financial and business planning, team building, workplace operations, conflict resolution and risk management.
Potential Career Outcomes include:
- Leading hand
- Team leader